Refund, Warranties & Exchanges

Lets Go Natureal is your perfect supply chain partner from an Eco-Store to Food Hospitality business. We offer:

Warranties

  • At Let’s Go Nature’al, all our products are designed and created to be of premium quality as we believe poor quality products need to be replaced often, which is not a sustainable solution for the planet. We believe and encourage (and follow ourselves too) to better save and spend a few extra dollars into something that will last, hence our products may seem expensive than competition but definitely will last longer so you can pass them on to your grand kids.
  • Most of our products are made from natural materials and hand-made, so please accommodate/allow the variation in colours, shape and finish as they may differ from one another like you and me.
  • We respect and follow the Australian Consumer Law for product guarantees and returns.

Returns and refund

  • 60 days returns from our online store: If the product has been received faulty/damaged please contact us via email: info@letsgonatureal.com.au
  • If you have changed your mind, you can send the product back to us (customer has to pay for shipping back) provided product has not been used, unopened, and is in its original packaging.
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Exchanges

In person exchange option is available for local Perth customers from our Osborne Park warehouse but please send us an email before to co-ordinate and book a time.

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